INDUSTRY NEWS: posted 14 January 2019

Riello UPS has announced that it is offering customers a standard five-year warranty on their products.

Effective as of today, Monday 14th January 2019, all customers including IT resellers, data centre operators and facilities managers will automatically benefit from the extended warranty period on its range of uninterruptible power supplies (UPS) up to and including 3kVA.

The guarantee applies to new purchases of all Riello UPS single-phase units within the specified power range. Eligible products include the popular Sentinel Pro and Sentinel Dual (Low Power) online UPS ranges, along with the supplier’s line interactive and offline UPS units.

It covers any mechanical faults or failures during the first five years from purchase, which is significantly longer than the two or three-year warranty periods typically available throughout the critical power protection industry.

Leo Craig, General Manager of Riello UPS, commented: “A UPS provides priceless protection against damaging IT downtime, so when a customer buys from us they’re placing huge faith that our products are up to such a crucial task.

“Warranties help provide that all-important peace of mind. Extending ours to a full five years clearly demonstrates the complete confidence we have in the exceptional reliability and long-lasting performance of our UPS systems. That’s because we design and manufacture all the units we stock, giving us ultimate quality control.”

The five-year warranty pledge is the latest in a series of ground-breaking aftercare services provided by the North Wales-headquartered critical power protection specialist.

Riello UPS is the first UK-based UPS company to commit to both a guaranteed emergency response and fix time. Through its pioneering Diamond UPS maintenance contract, customers are assured of a four-hour response plus a promise the fault will be repaired inside a further eight hours.

In addition, unlike most other providers replacement fans are automatically included in Riello UPS maintenance plans, while advanced thermal imaging is also featured as standard as part of all preventive maintenance visits (PMVs) too. Round the clock remote UPS monitoring is also available through its cloud-based Riello Connect platform.

The following Riello UPS products are eligible for the standard five-year warranty:

  1. Online:
    1. Sentinel Pro
    2. Sentinel Dual (Low Power)
  2. Line Interactive:
    1. Net Power
    2. Vision
    3. Vision Rack
    4. Vision Dual
  3. Offline / VFD (Voltage & Frequency Dependant):
    1. iPlug
    2. iDialog [excluding the iDialog Rack version]

About Riello UPS:

Riello UPS Ltd is an award-winning and leading manufacture of uninterruptible power supplies (UPS) and standby power systems from 400VA to 6MVA. The company is part of the Riello Elettronica group which has support offices in 80 countries. 

Riello UPS products combine engineering excellence with high-quality performance and energy efficiency, to enable reliable power for a sustainable world. The product range includes 22 solutions for powering the smallest desktop PCs to the latest supercomputers used in advanced data centre operations. Our products and services are used by high-profile companies leading their industry sector, from banking, finance, and insurance, to energy, public sector, and IT/telecoms. 

Reliability, innovation and customer service are paramount at Riello UPS. Customers value our cutting-edge technology with an unequalled range of service options.

The UK branch of Riello UPS is located in North Wales, operating from large purpose-built premises comprising office and training facilities as well as a fully stocked warehouse. This enables an end-to-end service of comprehensive technical support and fast product dispatch.

For further information please visit www.riello-ups.co.uk or contact Graham Kempster on +44 (0) 7966 754855 / g.kempster@riello-ups.co.uk

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